Enterprise Asset Management for Service Organisations in Healthcare
Medusa: IT’s all about service
50+
Service Organisations
Within the Nordics, UK & UAE
15M+
Assets
Managed daily in Medusa
500+
Hospitals
Within the Nordics, UK & UAE
Certified
Complies with MDR, UDI, GMDN, and EUDAMED
Supports Operations in Your Service Organisation
Medusa is made for efficient and effective asset and maintenance management within healthcare.
Supporting all processes in the lifecycle of medical and IT-devices
Including both planned and unplanned maintenance, ticket management, work orders, stock and order management, and much more.
Functionality based on your management needs
Choose the features that align with your service organisation’s operational needs: asset management, preventive maintenance, customer portal, helpdesk, service requests, purchase management, contract management, and more.
Ensure the quality of your workflows
Enables you to take control of quality, documentation, and workflow efficiency within your department. Medusa’s features help you maintain high standards of care by ensuring that all equipment is functioning optimally and is properly documented.
Continuous development with the healthcare segment
Medusa is regularly updated based on the feedback and needs of medical technicians/engineers, providing a robust and relevant solution for managing medical equipment management and maintenance operations.
Benefits of Using Medusa in Service Organisations
Designed and developed together with a reference group from the beginning.
Provide Relevant Information to Engineers and Technicians
Get an overview of responsibilities of equipment, equipment to be maintained, service requests, documentation on equipment such as manuals, and planning of preventative maintenance on personal level, group level and department level.
Prepared for Your Market
Depending on your location, there are various compliance requirements that need to be followed, such as GMDN, EUDAMED, MDR, UDI and others. Medusa supports localisation settings for language, currencies and more.
Facilitate Management and Administration
Free up more time for you to focus on other important tasks by streamlining the administrative process easier such as invoicing, statistics, and reporting.
Obtain an overview of the time that has been accounted on activities, projects, customers, which enables you to track progress and make informed decisions.
Deployable On-Premise or Cloud
Medusa can operate both as a SaaS and on-premise solution. Accessible on both web browser and mobile phone from any location, based on your settings.
What Are Your Service Organisations Needs?
A few of our features in Medusa made to fit your ambitions.
BI-Analytics
Enable data-driven decision-making.
Customer Portal
Enable your customers to access and interact with relevant equipment
Helpdesk
Centralise your helpdesk and gain advanced service request management.
Contract
Keep contracts accessible and ease management, both for external parties and customers.
Competence
Document training, certificates, education, and roles.
Equipment Library
Extended support for renting and loaning out equipment.
Finance
Create support for financial management in your organisation.
Providers
Expand the world of possibilities by integrating external services.
Medusa Integration Service
Centralise communication channels in and out of Medusa.
Use Cases
How can Medusa support your staff and service organisation?
Streamline Maintenance Operations
Efficient asset and maintenance management is essential for smooth operations. Medusa simplifies the lifecycle of work orders, facilitating creation, monitoring, and prioritisation tasks.
Technicians can effortlessly document maintenance work orders, record notes, and monitor task completions, ensuring transparency and accountability across maintenance activities.
Seamless Access to Service Data Across Locations
Tailored to your preferences, Medusa empowers users to access and edit tickets and work orders from any location, ensuring uninterrupted connectivity. Field workers and technicians can conveniently use laptops, smartphones, and tablets to access essential asset and maintenance information.
Decision-Making Supported by Data
Medusa empowers informed decision-making. Medusa can generate scheduled reports on equipment usage, maintenance history, simulate planned maintenance hours and occurrences, identify resources utilisation, and much more.
Maintain Accurate Documentation
Medusa fosters collaboration within service organisation. Technicians can access asset history, repair manuals, and share knowledge on specific devices. Promoting efficient problem-solving, reduces training time for new staff, and ensures a consistent level of expertise when dealing with asset maintenance.
Medusa Is a Turnkey Solution
For us, it’s never just software; it should always be a turnkey solution that you can start using from day one. These are the stages ensuring thriving Medusa environment for our customers.
Analysis
In close collaboration with the customer, we define the project’s framework.
Mapping &
Investigation
A process that takes place throughout the project, as soon as something is ready, it is sent for implementation.
Migration &
Implementation
An ongoing process during the project, divided into stages, migration is transferred to the test-environments.
Testing &
Verification
In this step, the migration is initially tested and verified by SoftPro, then by the customer. Feedback is sent back for mapping and investigation.
Ready!
During a short deployment process, Medusa is introduced with converted data in a pre-configured installation. We call it a turnkey solution.
Are you interested?
Book a Free Personalised Demo
Leave your contact information and we will contact you to help you get started with Medusa. We often reply within 3 business days where we will discuss your needs and book a free personalised demo. Required fields are marked *